Shipping, Duties & Returns

We ship worldwide via DHL, FedEx, UPS and EMS. Typical delivery times: 4–10 business days to North America, 7–16 business days to Europe and all other regions. Orders are normally dispatched within 1–3 business days of payment. Free shipping is available on qualifying orders — the exact threshold is shown at checkout based on your destination.

Our products are classified under HS code 7017.10 (laboratory glassware of fused quartz or fused silica). Import duties and taxes are determined by the destination country and are the responsibility of the buyer:

• United Kingdom: 0% customs duty; 20% VAT applies.
• European Union: 3% customs duty; VAT varies by country (19–21%).

For orders below the low-value threshold (UK £135 / EU €150), the destination country may require VAT to be collected at the point of sale. Otherwise, the carrier will collect any duties and taxes from the buyer at delivery.

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进口关税与税费说明：我司产品海关编码为 7017.10（熔融石英制实验室玻璃器皿）。进口关税及税费由目的国决定，并由买家承担：

• 英国：关税 0%；增值税 20%。
• 欧盟：关税 3%；增值税各国不同（19%–21%）。

低于低货值门槛（英国 £135 / 欧盟 €150）的订单，目的国可能要求在销售时收取增值税；否则由承运方在派送时向买家收取关税和税费。

We accept returns within 15 days of delivery for both defective and non-defective products. Optical quartz cuvettes are precision instruments — please inspect the optical windows on arrival before use and contact us at sales@scuvette.com with photos and your order number to start a return.

• Defective items or wrong products shipped (damage in transit, manufacturing fault, or an item that does not match your order): we cover the return shipping cost and offer a repair, replacement or full refund.
• Non-defective returns (wrong size ordered, no longer needed, etc.): the product must be unused and in its original packaging; return shipping is paid by the buyer. We do not charge any restocking fee.
• Refunds are issued to the original payment method within 5 business days after the returned item passes inspection.

Once dispatched, we email you the carrier and tracking number. To check the status of an existing order, visit Order History or email us your order ID and we'll reply within 1 business day.